Privacy Policy

Last updated: 27 June 2026

✓ No call-out fee
✓ No fix, no fee
✓ Fixed prices where possible

Privacy key points

What we collect: ust the essentials, such as your name, contact details, booking information, and notes needed to provide support.
How We Use Your Data: We only use your information to manage bookings, provide support, and operate our services. Your data is stored securely and may be processed by trusted providers such as Wix.
No Marketing: We do not send marketing emails or text messages and will only contact you regarding enquiries, bookings, appointments, or support services.
How Long We Keep Data: We keep certain records for up to 6 years where required for legal, tax, accounting, or business purposes, after which they are securely deleted or anonymised.
Sharing Your Data: We never sell your personal information. We only share it with essential service providers or where required by law.
Your Rights: You can contact us at any time to access, correct, or request deletion of your personal data, subject to any legal obligations requiring us to retain certain records. You also have the right to contact the Information Commissioner's Office (ICO) if you have concerns about how your data is handled.

1. Who we are

HomeTech121 is a trading name of Chris Hair. We ("we", "us", "our") provide local home technology support services across West Devon and East Cornwall.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: help@hometech121.co.uk
Phone: 07466 335 877

2. What personal data we collect
We collect the following information when you use our site or services:
Contact details: name, email address, phone number.
Booking details: service booked, preferred date and time, address or location details you provide, notes about the issue.
Account details (Members Area): login credentials and booking history associated with your account.
Technical data: IP address, browser type, device information, and basic usage data collected automatically by our website host (Wix).
We do not intentionally collect special category data (such as health information) through this site.

3. How we use your personal data
We use your data to:
Create and manage your member account.
Allow you to book, view and manage your appointments.
Send booking confirmations, reminders and important updates about your appointments.
Respond to your enquiries and support requests.
Improve the performance, security and reliability of our website and services.
We do not use your data to send marketing emails or texts.

4. Our legal bases for processing
We process your personal data on the following legal bases under UK GDPR:
Contract: to provide our services, manage your bookings and your member account.
Legal obligation: to keep records we are required to keep (for example, for tax or accounting).
Legitimate interests: to run and improve our website and services, and to protect our business from fraud or misuse.

5. How long we keep your data
We keep your personal data only for as long as necessary for the purposes described above, including:
Booking and account information: kept while you are an active customer and for a reasonable period afterwards (for example, up to 6 years) to meet legal, tax and accounting requirements and to handle any disputes.
Technical and usage data: kept for shorter periods where possible, mainly for security and performance monitoring.
When data is no longer needed, we will delete it or anonymise it.

6. Sharing your data
We may share your data with:
Service providers who help us run our website and services (for example, Wix, which hosts this website and provides the Members Area and booking tools).
Professional advisers (such as accountants or lawyers) where necessary.
Authorities or regulators if we are legally required to do so.
We do not sell your personal data. Some of our service providers may be located outside the UK/EEA. Where this happens, we take steps to ensure your data is protected in line with UK GDPR (for example, using approved safeguards).

7. Cookies and similar technologies
Our website may use cookies and similar technologies to:
Make the site work properly.
Help keep the site secure.
Understand basic usage of the site.
We do not use additional third‑party marketing or analytics tools beyond what is provided by our website host. You can usually control cookies through your browser settings. Disabling some cookies may affect how the site works.

8. Your rights
Under UK data protection law, you have the right to:
Access your personal data and get a copy.
Correct inaccurate or incomplete data.
Delete your data in certain circumstances.
Restrict or object to how we use your data in some cases.
Data portability: ask us to transfer your data to you or another provider in certain cases.
Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we use your data.
To exercise any of these rights, please contact us at help@hometech121.co.uk. You can find more information about your rights and how to complain on the ICO website: https://ico.org.uk/

9. Security
We take reasonable technical and organisational measures to protect your personal data, including using secure systems provided by our website host and limiting access to your data to those who need it. However, no system can be completely secure, and we cannot guarantee absolute security of your data.

10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly.