HomeTech121 – Terms & Conditions (England & Wales)
Effective date: 27th June 2026
Business name: HomeTech121 (“we”, “us”, “our”)
Service area: West Devon & East Cornwall, United Kingdom
Email: help@hometech121.co.uk
Phone: 07466 335877
Website: hometech121.co.uk
Formal legal notices may be served by prior arrangement via the contact details above.
1. About these terms
These Terms & Conditions apply to all home visits, remote support sessions, quotations, bookings, and purchases made with HomeTech121 in England and Wales.
By booking an appointment, requesting services, or making payment, you agree to these terms.
2. Services we provide
We provide home technology and IT-related services, which may include installation, setup, troubleshooting, repairs, upgrades, advice, training, and ongoing support (“Services”).
The agreed scope of work will be described in our quotation, booking confirmation, invoice, email, text message, or other written communication.
Unless agreed otherwise in writing, our Services are intended for domestic and home use only.
3. Quotes, estimates, and changes to scope
Quotes and estimates are based on the information available at the time and the details you provide.
If additional faults, hidden issues, access difficulties, or extra work are identified during the Services, we will explain any changes and additional charges before continuing where reasonably possible.
Any timescales provided are estimates only unless specifically confirmed in writing.
4. Pricing (labour, parts, and third-party costs)
Unless stated otherwise, all quoted prices are for labour only and do not include: hardware or replacement parts, software, licences or subscriptions, devices or accessories, internet or provider charges, or third-party services. If additional equipment, parts, or licences are required, we will discuss available options and costs before purchase where reasonably possible.
Third-party fees, subscriptions, renewals, and provider charges remain your responsibility unless agreed otherwise in writing.
We may charge a call-out or travel fee depending on location and appointment type. Any applicable fees will be communicated before booking where reasonably possible.
5. Appointments, access, and call-outs
You must provide safe and reasonable access to the property, equipment, internet connection, power supply, and any required accounts or systems needed for us to carry out the Services.
If we cannot complete work due to lack of access, unavailable information, unsafe conditions, missed appointments, or other circumstances outside our reasonable control, we may charge for time spent and/or any applicable call-out fee.
6. Account access and passwords
You are responsible for ensuring access to any accounts, passwords, administrator permissions, two-factor authentication methods, recovery email addresses, or security codes required for us to carry out the Services.
Delays caused by unavailable or incorrect access details may result in additional charges.
7. Remote support
For remote support services: You may need to install remote access software and grant permission for us to connect to your device. You may end the remote session at any time. You are responsible for your internet connection and any provider charges. Remote support may be limited by internet quality, device condition, or third-party restrictions.
8. Existing faults and ageing equipment
Some devices may contain existing faults, hardware degradation, malware, unsupported software, failing storage devices, or other underlying issues that are not immediately visible.
Troubleshooting, updates, repairs, restarts, or configuration changes may expose or worsen pre-existing problems beyond our reasonable control.
We will take reasonable care but cannot guarantee recovery, compatibility, or continued operation of ageing, obsolete, unsupported, damaged, or previously repaired equipment.
9. Wi-Fi and network performance
Wi-Fi and network performance can be affected by factors outside our control, including property layout, building materials, interference, internet provider performance, and third-party equipment.
Unless specifically agreed in writing, we do not guarantee wireless coverage, speeds, or uninterrupted connectivity in all areas of a property.
10. Cancellations and rescheduling
You may cancel or reschedule an appointment by contacting us at least 24 hours before the appointment time.
Cancellations, reschedules, or missed appointments within 24 hours of the appointment may incur a charge equivalent to a minimum of one hour’s labour.
If we need to reschedule due to illness, emergencies, or circumstances outside our reasonable control, we will offer the next available appointment.
11. Payment terms
Payment is due immediately upon completion of the Services unless otherwise agreed in writing.
We accept payment by: Cash, Card, online payment, Paypal and Apple Pay.
If payment is overdue, we may suspend further work, support, or future bookings until payment is received in full.
Ownership of any supplied goods or equipment remains with us until paid for in full.
12. Your responsibilities
You agree to: Provide accurate and complete information about the issue and your setup. Back up important data before work begins unless we specifically agree in writing to handle backups. Ensure you have valid licences and legal rights to use any software involved. Follow reasonable advice or instructions we provide regarding operation, maintenance, and security.
13. Data and loss of data
You are responsible for maintaining backups of your data.
While we will take reasonable care when carrying out Services, we are not responsible for loss, corruption, or recovery failure of data except where caused by our negligence and only to the extent required by law.
14. Parts, devices, and third-party products/services
Any manufacturer warranties applicable to supplied parts or devices remain with the manufacturer unless otherwise stated.
We are not responsible for faults, failures, delays, incompatibilities, discontinued features, account restrictions, software updates, supplier issues, or service interruptions relating to third-party products or services outside our reasonable control.
15. Labour and service follow-up
Unless stated otherwise in writing, we do not provide a fixed warranty period for labour.
However, if an issue arises directly from work we carried out, please contact us and we will assess the matter reasonably and in line with your statutory rights.
16. Consumer rights (UK)
If you are a consumer, your statutory rights under UK consumer law remain unaffected.
Nothing in these terms limits or excludes rights you may have under the Consumer Rights Act 2015 or other applicable laws, including the requirement that services are provided with reasonable care and skill.
17. Limitation of liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to the above, our total liability relating to the Services shall not exceed the amount paid by you for the relevant Services.
To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, loss of business, business interruption, or loss of opportunity.
18. Safety and unacceptable behaviour
We may refuse, suspend, or stop work where conditions are unsafe, illegal, or where abusive, threatening, discriminatory, or inappropriate behaviour is directed towards us.
In such circumstances, charges for time spent and call-out attendance may still apply.
19. Photos and documentation
We may take photographs, screenshots, or technical notes for diagnostic, record-keeping, insurance, or support purposes.
We will not publicly share identifiable customer information without permission unless required by law.
20. Uncollected equipment
Where equipment is left with us for repair or collection, we may dispose of, recycle, or resell uncollected items after 90 days from notifying you that the work is complete, unless otherwise agreed in writing.
21. Privacy
We handle personal data in accordance with our Privacy Policy, available at: https://www.hometech121.co.uk/privacy
22. Complaints
If you are unhappy with any aspect of our Services, please contact us at help@hometech121.co.uk with details of the issue.
We aim to respond within 7 working days and will make reasonable efforts to resolve complaints fairly and promptly.
23. Changes to these terms
We may update these Terms & Conditions from time to time.
The version in force at the time of booking or payment will apply to the Services provided.
24. Governing law
These terms are governed by the laws of England and Wales.
The courts of England and Wales shall have jurisdiction unless applicable consumer law states otherwise.