Remote Support
Fast, Secure Remote Assistance
Can't wait for a home visit? HomeTech121 can often resolve problems remotely, saving you time and money. Using our secure remote support service, we can help with many common computer, laptop, tablet and email issues without visiting your home.
We can help with:
- Email setup and troubleshooting
- Microsoft 365 and Outlook issues
- Printer configuration
- Wi-Fi and internet troubleshooting
- Windows settings and updates
- Software installation and configuration
- Password and account assistance
- General computer performance issues
How it works
Your Safety Matters
HomeTech121 takes customer security seriously. Please only allow remote access when you have contacted us directly or have an appointment. We will never:
- Contact you unexpectedly claiming there is a problem.
- Ask for your banking PIN or online passwords.
- Request payment through gift cards or crypto.
- Ask you to install software without explaining why.
If unsure, disconnect immediately.
- Contact HomeTech121 by phone, email or our contact form.
- We'll discuss the issue and confirm whether remote support is suitable.
- If appropriate, we'll direct you to download our secure support tool.
- You remain in control of your device throughout the session.
- Once the issue is resolved, the remote connection ends automatically.
Need Help?
Email: help@hometech121.co.uk
Call: 07466 335 877
Pricing
Remote support is often the quickest and most cost-effective way to resolve issues. We'll always explain any charges before work begins.
HomeTech121 – Friendly, local technology support for homes and small businesses across West Devon and East Cornwall.
Remote support is suitable for software, email, internet and configuration issues. Hardware faults such as damaged screens, failed hard drives, faulty keyboards and physical repairs require an in-person assessment or specialist repair service.